You’re welcome to visit us at 1 HaShayatim Street, Ashdod, to make a return or exchange in person, easily and at no extra cost.

Prefer to stay home? No problem! You can also return or exchange your item using our delivery services for a small fee of 55₪.

We’re here to ensure you’re happy with your purchase! 💕

How to Cancel an Order

If you are entitled to cancel an order under the Israeli Consumer Protection Law (1981), the terms of your purchase, or our website policies, you may submit a cancellation request through one of the following methods:

Via WhatsApp at 0559397212

By Email at info@n-sof.com

By Mail to: 1 HaShayatim Street, Ashdod

Using the Cancellation Form Below

Cancellation Fees

For cancellations over 50₪, 5% of the total amount or 100₪ (whichever is lower) will be deducted as a cancellation fee.

In case of product returns where a gift was included in the purchase, the gift must also be returned. If not, its value will be charged according to the price listed on the website.

We strive to make your shopping experience smooth and enjoyable. If you have any questions or concerns, feel free to contact us directly.