F.A.Q.

Orders and Shipping

What are the delivery costs and timeframes?

Our delivery service is available at a flat rate of 55₪. Orders are processed and shipped within 7-10 business days from the date of purchase. In case of any discrepancies, the delivery rate listed on the website will prevail.

Where do we deliver, and how does it work?

We deliver across Israel, straight to the address you provide at checkout. If no one is available to receive the package, it will be returned to our warehouse, and rescheduling the delivery will incur an additional fee. Please ensure accurate address details to avoid delays.

Can I collect my order in person?

Absolutely. You are welcome to pick up your order at 1 HaShayatim Street, Ashdod. Simply schedule your pickup in advance to ensure a smooth and hassle-free experience.

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Returns and Exchanges

How can I return a product?

You can return a product within 14 days of receiving it, provided it is in its original condition, clean, unused, and packaged as received. The return shipping costs will be covered by the customer. To initiate a return, please contact us via email at info@n-sof.com or by phone at 054-785-0575.

What should I do if I receive a defective product?

If you receive a defective product, document the defect and notify us immediately. Once the defect is confirmed, we will send you a replacement product at no additional cost. Contact us via email or phone to resolve the issue promptly.

Are there cancellation fees for returns?

In cases of non-defective product returns, a cancellation fee of 5% of the purchase value or 100₪ (whichever is lower) may be charged. No fees will be charged for returns due to defects or mismatched items.

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Products and Inventory

How do I know which size fits me?

Our products are designed to fit comfortably in oversized styles. Specific sizing information is available in the product description. If you need further assistance, feel free to contact our customer support team.

Are all clothes manufactured in Israel?

Yes, all our garments are proudly designed and manufactured in Israel, ensuring the highest quality and craftsmanship.

The product I want is out of stock. When will it be available again?

If an item is out of stock, it will be restocked based on demand. To receive updates, please subscribe to our newsletter or contact us directly for specific product inquiries.

Are all products available for immediate delivery?

Most products are available for immediate delivery. In cases where a delay might occur, it will be clearly indicated on the product page.

Can I view the clothes before purchasing?

Currently, we operate as an online store only. Detailed images, descriptions, and customer support are available to ensure a confident purchase experience.

How can I find out about new collections?

Stay updated by subscribing to our newsletter or following us on social media. Be the first to know about exclusive collections, restocks, and special offers.

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Customer Service and Payment Methods

How can I contact customer service?

You can reach our customer service team via email at info@n-sof.com, by phone at +33189480772, or through our contact form on the website. We are here to assist you with any inquiries or issues.

What payment methods do you accept?

We accept various payment methods, including credit cards, Google Pay, Apple Pay, and Bit. Please choose your preferred option during checkout for a seamless transaction.

Is my payment information secure?

Yes, your payment information is handled with the highest level of security. We do not store your credit card details; all transactions are processed securely through a trusted payment gateway.

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Didn’t find your question? We’re here for you!

If you couldn’t find the answer you were looking for, feel free to contact us directly. Our team is happy to assist you with any inquiries or concerns.Reach out via email at info@n-sof.com or by phone at 054-785-0575.

Send Us an Email

We’re happy to assist! Write to us at info@n-sof.com

Come Visit Us

We’d love to meet you! Visit us at 1 HaShayatim Street, Ashdod.